Hr training manager job description

This post includes 3 parts: duties list, job qualification and job description writing tips for Hr training manager in details. A complete job description concludes Hr training manager key duties/responsibilities, Hr training manager job qualifications (knowledge, education, skills, abilities, experience…KSA model) and other ones such as daily tasks, key activities, key/core competencies, job functions/purpose…

I. List of Hr training manager duties:

1. Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
2. Prepare and submit required reports in a timely manner.
3. Design and conduct training, using the Marriott and Highgate Hotel Facilitator’s Guides or other materials as necessary.
4. Coordinate and support property Customer Service Trainers by ordering materials and scheduling training.
5. Hold regular meetings with property-level trainers to discuss issues and successes.
6. Evaluate property-level trainers performance, and ensure a consistent level of quality in delivery of Highgate Hotel training modules.
7. Design and conduct an annual training needs assessment to determine the property’s priorities. Implement training programs to address the property’s training
8. needs.
9. Coordinate and support property One to One Trainers by ordering materials and scheduling training.
10. Schedule training in to ensure that all employees receive required training.
11. Track and report on compliance with required training for all employees.
12. Conduct regular inventory of training supplies and control materials to ensure an adequate supply of materials to conduct required training.
13. Assist in development of the annual budget.
14. Control training expenses and manage expenditures to meet the property’s needs while remaining within budget guidelines.
15. Monitor the Service Standards by Position program and ensure compliance for all new hires.
16. Become certified in all Highgate Hotel standard training programs, including (but not limited to) Highgate Hotel Orientation, One to One Customer Service, Interviewing Skills, Performance Appraisals, Train the Trainer, Performance Management, and Preventing Sexual Harassment.
17. Attend Training Manager meetings as required; participate in regular Training Manager conference calls, and network with peers within Highgate Hotel.
18. Conduct Highgate Hotel Training Skills Workshop (Train the Trainer) and ensure that managers and supervisors are following the principles of this training in
19. conducting regular departmental training.
20. Maintain communications with the Corporate Training Department regarding training issues and updates to training materials.
21. Be familiar with Guest Service reports, Associate Opinion Survey results and action plans, and mystery shopper or quality audit reports. Use these results to
22. determine training needs.
23. Maintain professional association memberships, attend industry conferences, and network within the industry to develop training management skills.
24. Coordinate outside vendors and industry resources to meet the property?s training needs, within budget guidelines.
25. Be involved with and support the efforts of the Highgate Hotel Enrichment Committee and Safety Committee.
26. Assist with training in, support and track other required Highgate Hotel training, such as Blood Borne Pathogens, Serving Alcohol with Care, Hazcomm, etc.

II. List of Hr training manager qualifications

1. At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and 1 year of related experience; or a 2-year college degree and 2 or more years of related experience.
2. Must be proficient in Windows, Company approved spreadsheets and word processing.
3. Must have experience with and knowledge of other hotel-specific programs and systems (PMS, POS, etc.).

III. Tips to write job description

1. Too-long job description:

Looking at a too-long job description can frighten the candidates off and drive the away. A job description, no matter how important the job is, should not be included in more than 3 pages. If one focuses on too many things at a time, he shall definitely lose focus on the main items and get overwhelmed by the remaining; So, keep it concisely.

2. Too-short job description:

While too-long can be a problem, too-short is more a problem. It will ruin the meaning of the job description. A too-short one means it lacks necessary details and therefore, the candidate will not be able to understand while reading it.

3. Listing unnecessary functions or job duties:

Just classifying these into the “others” category will save you a lot of effort and space. On the other hand, the job description will become more dilute and easy to be neglected.

4. Key functions

Not listing key functions as required for the job can be a fatal mistake to a job description.

5. Grammar and spelling

Poor grammar and having spelling errors can ruin the job description, too. Never think that as you are the employer, you may have the right to make grammar or spelling errors while requires other not to. A job description with such errors is easily to be mistaken as a fake or ghost ads; as a result, the candidate will turn away from it.

6. Not specific enough:

Be specific and concise; if you don’t address the specific, then what the job description is for. It is for the candidate to understand just exactly what he needs to do or needs to have. Lacking details can confuse the candidates very well.

7. Not having the job description reviewed by others:

This is also a common mistake. One may be subject to bias, but more than one, especially with the help of those external advisor, the job description can be more perfect.

8. Using buzzwords or abbreviations:

In fact, it is not necessary at all to use such in a job description.

9. Using slang or legal words:

Just use common wording to communicate with others and don’t do anything extraordinarily.

10. Not updating the job description:

The same job may require different duties and responsibilities in different times, so, you cannot use the same job description for 2 different times.

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