Medical office manager job description
This post includes 3 parts: duties list, job qualification and job description writing tips for Medical office manager in details. A complet...
https://teachingtips247.blogspot.com/2013/07/medical-office-manager-job-description.html
This post includes 3 parts: duties list, job qualification and job description writing tips for Medical office manager in details. A complete job description concludes Medical office manager key duties/responsibilities, Medical office manager job qualifications (knowledge, education, skills, abilities, experience…KSA model) and other ones such as daily tasks, key activities, key/core competencies, job functions/purpose…
I. List of Medical office manager duties:
1. Work with Case Manager Specialists to facilitate the acquisition and retention of patients.
2. Schedule staff to meet operational and medical care requirements of the clinic and the patients; manage the patient schedule to maximize the use of provider time and revenue production.
3. Ensure the proper input of treatments, payments and patient data into database. Ensure that computer files and all patient charts are kept up to date.
4. Maintain patient retention records in charts and in Case Management (MM) program. Monitor the progress of each patient to ensure the completion of treatment. Utilize the patient recall system. Monitor and ensure patient satisfaction.
5. Facilitate consult conversion by assisting the patient in developing an acceptable financial plan for payment of treatment, and by ensuring that the consult is comfortable with all aspects of treatment such as compliance, convenience and cost. Be able to fulfill the duties of the Case Manager on a shorttime basis, including inquiries and followup.
6. At the direction of the Director of Patient Financial Services, manage the aged receivables and ensure the timely collection of past due accounts. Collect all money due and owing from the patient at the time of treatment.
7. Ensure that the Daily Close and other reports are completed and submitted in a timely fashion.
8. Ensure that all VCA policies and procedures are distributed, understood and implemented by all clinic staff members.
9. Conduct regular staff meetings to communicate new ideas, resolve problems, obtain feedback and maintain the overall effectiveness of the clinic staff.
10. Maintain the appearance and function of all office equipment and facilities.
11. Other duties as required/assigned.
II. List of Medical office manager qualifications
1. Good verbal and written communication skills
2. Good phone etiquette
3. Previous experience as a medical biller *REQUIRED*
4. Previous experience as a receptionist or customer support representative * REQUIRED*
5. Experience handling patient calls
6. Attitude to provide excellent customer support
7. Minimum high school diploma, prefer a college degree and/or Certificate/Diploma in Medical Billing
III. Tips to write job description
1. Too-long job description:
Looking at a too-long job description can frighten the candidates off and drive the away. A job description, no matter how important the job is, should not be included in more than 3 pages. If one focuses on too many things at a time, he shall definitely lose focus on the main items and get overwhelmed by the remaining; So, keep it concisely.
2. Too-short job description:
While too-long can be a problem, too-short is more a problem. It will ruin the meaning of the job description. A too-short one means it lacks necessary details and therefore, the candidate will not be able to understand while reading it.
3. Listing unnecessary functions or job duties:
Just classifying these into the “others” category will save you a lot of effort and space. On the other hand, the job description will become more dilute and easy to be neglected.
4. Key functions
Not listing key functions as required for the job can be a fatal mistake to a job description.
5. Grammar and spelling
Poor grammar and having spelling errors can ruin the job description, too. Never think that as you are the employer, you may have the right to make grammar or spelling errors while requires other not to. A job description with such errors is easily to be mistaken as a fake or ghost ads; as a result, the candidate will turn away from it.
6. Not specific enough:
Be specific and concise; if you don’t address the specific, then what the job description is for. It is for the candidate to understand just exactly what he needs to do or needs to have. Lacking details can confuse the candidates very well.
7. Not having the job description reviewed by others:
This is also a common mistake. One may be subject to bias, but more than one, especially with the help of those external advisor, the job description can be more perfect.
8. Using buzzwords or abbreviations:
In fact, it is not necessary at all to use such in a job description.
9. Using slang or legal words:
Just use common wording to communicate with others and don’t do anything extraordinarily.
10. Not updating the job description:
The same job may require different duties and responsibilities in different times, so, you cannot use the same job description for 2 different times.
