Medical scheduler job description

This post includes 3 parts: duties list, job qualification and job description writing tips for Medical scheduler in details. A complete job description concludes Medical scheduler key duties/responsibilities, Medical scheduler job qualifications (knowledge, education, skills, abilities, experience…KSA model) and other ones such as daily tasks, key activities, key/core competencies, job functions/purpose…

I. List of Medical scheduler duties:

1. Displays excellent communication skills and telephone etiquette.
2. Answers incoming calls in a courteous and professional manner - identifies self and company.
3. Places calls to referring physicians for patients expressing difficulty with scheduling.
4. Maintains self control when dealing with difficult patients and or situations.
5. Identifies patients with special needs and shows care and compassion.
6. Maintains good rapport with referring physicians, secretaries and clinical site staff.
7. Enters accurate information in RIS for appointment scheduling, rescheduling, cancellation and comment entry.
8. Updates account information at the point of scheduling.
9. Properly schedules all procedures.
10. Utilizes RIS filter screens to answer questions associated with insurance, procedures and preps.
11. Communicates and interacts with all departments effectively and professionally.
12. Meets incoming call volume quota.
13. Pre-registers, faxes reports, scans documents, inputs clinical data as needed for appointment and requests films as needed.
14. Other duties as assigned.

II. List of Medical scheduler qualifications

1. Must be able to type and file accurately with precise data entry skills.
2. Knowledge of medical terminology.
3. Knowledge of medical insurance plans.
4. Ability to schedule and register patients rapidly and accurately.
5. General knowledge of computers and Microsoft Office software.
6. Provide clear written and verbal communication.
7. Detail oriented.
8. Ability to multi-task and be organized.
9. The above knowledge, skills and abilities may be demonstrated by a high school diploma or equivalent and experience working in a call center environment.

III. Tips to write job description

1. Too-long job description:

Looking at a too-long job description can frighten the candidates off and drive the away. A job description, no matter how important the job is, should not be included in more than 3 pages. If one focuses on too many things at a time, he shall definitely lose focus on the main items and get overwhelmed by the remaining; So, keep it concisely.

2. Too-short job description:

While too-long can be a problem, too-short is more a problem. It will ruin the meaning of the job description. A too-short one means it lacks necessary details and therefore, the candidate will not be able to understand while reading it.

3. Listing unnecessary functions or job duties:

Just classifying these into the “others” category will save you a lot of effort and space. On the other hand, the job description will become more dilute and easy to be neglected.

4. Key functions

Not listing key functions as required for the job can be a fatal mistake to a job description.

5. Grammar and spelling

Poor grammar and having spelling errors can ruin the job description, too. Never think that as you are the employer, you may have the right to make grammar or spelling errors while requires other not to. A job description with such errors is easily to be mistaken as a fake or ghost ads; as a result, the candidate will turn away from it.

6. Not specific enough:

Be specific and concise; if you don’t address the specific, then what the job description is for. It is for the candidate to understand just exactly what he needs to do or needs to have. Lacking details can confuse the candidates very well.

7. Not having the job description reviewed by others:

This is also a common mistake. One may be subject to bias, but more than one, especially with the help of those external advisor, the job description can be more perfect.

8. Using buzzwords or abbreviations:

In fact, it is not necessary at all to use such in a job description.

9. Using slang or legal words:

Just use common wording to communicate with others and don’t do anything extraordinarily.

10. Not updating the job description:

The same job may require different duties and responsibilities in different times, so, you cannot use the same job description for 2 different times.

Top free ebooks:

1. Free ebook 75 interview questions and answers

2. Free ebook 15 secrets to win every job interviews