Medical office support job description
This post includes 3 parts: duties list, job qualification and job description writing tips for Medical office support in details. A complet...
https://teachingtips247.blogspot.com/2013/07/medical-office-support-job-description.html
This post includes 3 parts: duties list, job qualification and job description writing tips for Medical office support in details. A complete job description concludes Medical office support key duties/responsibilities, Medical office support job qualifications (knowledge, education, skills, abilities, experience…KSA model) and other ones such as daily tasks, key activities, key/core competencies, job functions/purpose…
I. List of Medical office support duties:
1. Provides routine factual information in a pleasant, professional manner; refers more difficult issues to Practice Manager.
2. Demonstrates general knowledge of basic clerical functions including answering phones and triaging calls to appropriate parties, taking and relaying messages, receiving, and sorting and distributing mail and other deliveries in an accurate and timely manner.
3. Applies basic office equipment (i.e., phones, pagers, copier, etc.) knowledge necessary to perform technical tasks.
4. NexGen experience preferred
5. Entering charges into the system and posting all cash collected
6. Scheduling diagnostic testing
7. Performs work that is generally repetitive and closely supervised, or done with detailed instruction/well-defined procedures, in a timely and accurate manner.
8. Demonstrates knowledge of basic release of information policies and procedures.
9. Demonstrates skill with the computer system and displays correct use of all the job-related menu screens.
10. Maintains accurate and easily retrievable paper, computer and imaged files.
II. List of Medical office support qualifications
1. Graduation from High School or equivalent is required.
2. Minimum of one-year on-the-job or related experience; preferably in a medical practice environment.
3. Understanding of department services and medical terminology is desired.
4. Effective written and verbal communication skills.
5. Ability to problem-solve
6. Must be able to work well under pressure and be able to multi task
7. Knowledge of CPT & ICD9 codes
8. Ability to maintain team-orientated relationships with managers, physicians, and other clinical staff
9. Ability to maintain a high standard of customer service and observance of organization protocol
10. Physically capable of standing, walking, stooping, bending, stair climbing, and lifting up to 25 pounds.
III. Tips to write job description
1. Too-long job description:
Looking at a too-long job description can frighten the candidates off and drive the away. A job description, no matter how important the job is, should not be included in more than 3 pages. If one focuses on too many things at a time, he shall definitely lose focus on the main items and get overwhelmed by the remaining; So, keep it concisely.
2. Too-short job description:
While too-long can be a problem, too-short is more a problem. It will ruin the meaning of the job description. A too-short one means it lacks necessary details and therefore, the candidate will not be able to understand while reading it.
3. Listing unnecessary functions or job duties:
Just classifying these into the “others” category will save you a lot of effort and space. On the other hand, the job description will become more dilute and easy to be neglected.
4. Key functions
Not listing key functions as required for the job can be a fatal mistake to a job description.
5. Grammar and spelling
Poor grammar and having spelling errors can ruin the job description, too. Never think that as you are the employer, you may have the right to make grammar or spelling errors while requires other not to. A job description with such errors is easily to be mistaken as a fake or ghost ads; as a result, the candidate will turn away from it.
6. Not specific enough:
Be specific and concise; if you don’t address the specific, then what the job description is for. It is for the candidate to understand just exactly what he needs to do or needs to have. Lacking details can confuse the candidates very well.
7. Not having the job description reviewed by others:
This is also a common mistake. One may be subject to bias, but more than one, especially with the help of those external advisor, the job description can be more perfect.
8. Using buzzwords or abbreviations:
In fact, it is not necessary at all to use such in a job description.
9. Using slang or legal words:
Just use common wording to communicate with others and don’t do anything extraordinarily.
10. Not updating the job description:
The same job may require different duties and responsibilities in different times, so, you cannot use the same job description for 2 different times.
