Medical reception job description
This post includes 3 parts: duties list, job qualification and job description writing tips for Medical reception in details. A complete job...
https://teachingtips247.blogspot.com/2013/07/medical-reception-job-description.html
This post includes 3 parts: duties list, job qualification and job description writing tips for Medical reception in details. A complete job description concludes Medical reception key duties/responsibilities, Medical reception job qualifications (knowledge, education, skills, abilities, experience…KSA model) and other ones such as daily tasks, key activities, key/core competencies, job functions/purpose…
I. List of Medical reception duties:
- Answers telephone and responds as appropriate per clinic guidelines.
- able to triage and transfer calls in a timely manner
- Assists with patient appointment activities
- scheduling/rescheduling patient appointments; followup on no show appointments
- provides patient confirmation calls per clinic specifications
- Greets and directs patients and visitors in a prompt and courteous manner.
- Records messages accurately and legibly
- messages distributed promptly to the appropriate person and location
- Collects and records copayment from patients
- accurate documentation of transactions
- reconciliation of cash drawer receipts
- prepares deposits
II. List of Medical reception qualifications
- High School Diploma
- BilingualEnglish/Spanish (fluency in reading, written and verbal communication skills for both)
- Capacity to maintain confidentiality and work independently and with a team in support of the department
- Must be flexible to work some nights and weekends on occasion, as needed through the rotating schedule
- 1 year or more experience in a medical reception role
- Proficiency in all Microsoft Office Programs: Outlook, Word, PowerPoint, Excel
- Ability to type 5055 wpm
- This role is considered patient facing and is part of Humana’s Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB
III. Tips to write job description
1. Too-long job description:
Looking at a too-long job description can frighten the candidates off and drive the away. A job description, no matter how important the job is, should not be included in more than 3 pages. If one focuses on too many things at a time, he shall definitely lose focus on the main items and get overwhelmed by the remaining; So, keep it concisely.
2. Too-short job description:
While too-long can be a problem, too-short is more a problem. It will ruin the meaning of the job description. A too-short one means it lacks necessary details and therefore, the candidate will not be able to understand while reading it.
3. Listing unnecessary functions or job duties:
Just classifying these into the “others” category will save you a lot of effort and space. On the other hand, the job description will become more dilute and easy to be neglected.
4. Key functions
Not listing key functions as required for the job can be a fatal mistake to a job description.
5. Grammar and spelling
Poor grammar and having spelling errors can ruin the job description, too. Never think that as you are the employer, you may have the right to make grammar or spelling errors while requires other not to. A job description with such errors is easily to be mistaken as a fake or ghost ads; as a result, the candidate will turn away from it.
6. Not specific enough:
Be specific and concise; if you don’t address the specific, then what the job description is for. It is for the candidate to understand just exactly what he needs to do or needs to have. Lacking details can confuse the candidates very well.
7. Not having the job description reviewed by others:
This is also a common mistake. One may be subject to bias, but more than one, especially with the help of those external advisor, the job description can be more perfect.
8. Using buzzwords or abbreviations:
In fact, it is not necessary at all to use such in a job description.
9. Using slang or legal words:
Just use common wording to communicate with others and don’t do anything extraordinarily.
10. Not updating the job description:
The same job may require different duties and responsibilities in different times, so, you cannot use the same job description for 2 different times.
