Medical receptionist job description

This post includes 3 parts: duties list, job qualification and job description writing tips for Medical receptionist in details. A complete job description concludes Medical receptionist key duties/responsibilities, Medical receptionist job qualifications (knowledge, education, skills, abilities, experience…KSA model) and other ones such as daily tasks, key activities, key/core competencies, job functions/purpose…

                                              

I. List of Medical receptionist duties:

1. Record medical histories
2. Chart patient information
3. Answer phones
4. Greet patients
5. Organize and create medical records
6. Schedule and receive patients
7. Manage phone and written communication
8. Arrange payment with patients
9. Coordinate with insurance companies
10. Keep office financial records

II. List of Medical receptionist qualifications

1. Must be computer literate and have exceptional telephone skills
2. Knowledge of medical coding preferred
3. Previous medical office experience preferred
4. Ability to interact and verbally communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills
5. Must be able to display excellent telephone/switchboard etiquette
6. Ability to multi- task in a high paced environment with good organizational skills
7. Ability to follow written and oral instructions and to work with general guidance
8. Demonstrated clerical skills (typing, filing, telephone courtesy)
9. Knowledge of business office operations, telephone etiquette and basic bookkeeping principles
10. Knowledge of HIPAA regulations
11. High school graduate, GED or equivalent
12. Ability to read, speak, write, and understand the English language fluently
13. Bilingual required (English/Spanish)

III. Tips to write job description

1. Too-long job description:

Looking at a too-long job description can frighten the candidates off and drive the away. A job description, no matter how important the job is, should not be included in more than 3 pages. If one focuses on too many things at a time, he shall definitely lose focus on the main items and get overwhelmed by the remaining; So, keep it concisely.

2. Too-short job description:

While too-long can be a problem, too-short is more a problem. It will ruin the meaning of the job description. A too-short one means it lacks necessary details and therefore, the candidate will not be able to understand while reading it.

3. Listing unnecessary functions or job duties:

Just classifying these into the “others” category will save you a lot of effort and space. On the other hand, the job description will become more dilute and easy to be neglected.

4. Key functions

Not listing key functions as required for the job can be a fatal mistake to a job description.

5. Grammar and spelling

Poor grammar and having spelling errors can ruin the job description, too. Never think that as you are the employer, you may have the right to make grammar or spelling errors while requires other not to. A job description with such errors is easily to be mistaken as a fake or ghost ads; as a result, the candidate will turn away from it.

6. Not specific enough:

Be specific and concise; if you don’t address the specific, then what the job description is for. It is for the candidate to understand just exactly what he needs to do or needs to have. Lacking details can confuse the candidates very well.

7. Not having the job description reviewed by others:

This is also a common mistake. One may be subject to bias, but more than one, especially with the help of those external advisor, the job description can be more perfect.

8. Using buzzwords or abbreviations:

In fact, it is not necessary at all to use such in a job description.

9. Using slang or legal words:

Just use common wording to communicate with others and don’t do anything extraordinarily.

10. Not updating the job description:

The same job may require different duties and responsibilities in different times, so, you cannot use the same job description for 2 different times.

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