Medical referral coordinator job description

This post includes 3 parts: duties list, job qualification and job description writing tips for Medical referral coordinator in details. A complete job description concludes Medical referral coordinator key duties/responsibilities, Medical referral coordinator job qualifications (knowledge, education, skills, abilities, experience…KSA model) and other ones such as daily tasks, key activities, key/core competencies, job functions/purpose…

                                                             

I. List of Medical referral coordinator duties:

1. Prepare Referrals for patients needing a specialist consult, diagnostic testing, surgical procedures, etc in a timely manner acceptable to insurance company standards
2. Obtain paperwork & medical records required for patients visit to the specialist.
3. Verify Insurance Benefits.
4. Answer telephone calls for Referral Department promptly and courteously
5. Perform EKG, Phlebotomy, Patient Assessment , VItal Signs.
6. Verify patient demographics and information.
7. Schedule specialist appointments and transportation for patients if needed.
8. Filing, copying and faxing.
9. General Office duties.
10. Maintain Work In Organized Manner.

II. List of Medical referral coordinator qualifications

1. Graduation from accredited Medical Assistant program with a valid MA school certificate or Registered Medical Assistant (RMA) or Certified Medical Assistant (CMR) or 5 (five) years clinical experience
2. Medical office experience preferred
3. Possess a current CPR certificate or ability to obtain within 90 (ninety) days of employment
4. Working knowledge of basic Medical Assistant principles and practices
5. Ability to communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner with excellent customer service skills
6. Ability to document and report findings and observations
7. Ability to evaluate patient needs, administer prescribed medications, assist physician with examinations and treatment, prepare and apply dressings, and instruct patients in health measures and self care as instructed by the physician
8. Strong phlebotomy skills
9. Knowledge of medical equipment and maintenance
10. Ability to perform EKGs
11. Ability to provide on-site emergency treatment within scope of practice
12. Medical office experience with referral processing for HMO preferred
13. Ability to communicate effectively with patients and all levels of personnel in a professional, courteous and effective manner using excellent customer service skills
14. Possess excellent communication and organizational skills with the ability to multi task, set priorities, and meet deadlines
15. Results and goal-oriented with a philosophy for quality improvement
16. Must be computer literate and have exceptional telephone skills
17. Possess high job accuracy, efficiency, and dependability
18. Knowledge of HIPAA regulations
19. High school graduate, GED or equivalent
20. Ability to read, write, speak and understand the English language fluently
21. Ability to travel may be required
22. Bilingual a plus (English/Spanish)

III. Tips to write job description

1. Too-long job description:

Looking at a too-long job description can frighten the candidates off and drive the away. A job description, no matter how important the job is, should not be included in more than 3 pages. If one focuses on too many things at a time, he shall definitely lose focus on the main items and get overwhelmed by the remaining; So, keep it concisely.

2. Too-short job description:

While too-long can be a problem, too-short is more a problem. It will ruin the meaning of the job description. A too-short one means it lacks necessary details and therefore, the candidate will not be able to understand while reading it.

3. Listing unnecessary functions or job duties:

Just classifying these into the “others” category will save you a lot of effort and space. On the other hand, the job description will become more dilute and easy to be neglected.

4. Key functions

Not listing key functions as required for the job can be a fatal mistake to a job description.

5. Grammar and spelling

Poor grammar and having spelling errors can ruin the job description, too. Never think that as you are the employer, you may have the right to make grammar or spelling errors while requires other not to. A job description with such errors is easily to be mistaken as a fake or ghost ads; as a result, the candidate will turn away from it.

6. Not specific enough:

Be specific and concise; if you don’t address the specific, then what the job description is for. It is for the candidate to understand just exactly what he needs to do or needs to have. Lacking details can confuse the candidates very well.

7. Not having the job description reviewed by others:

This is also a common mistake. One may be subject to bias, but more than one, especially with the help of those external advisor, the job description can be more perfect.

8. Using buzzwords or abbreviations:

In fact, it is not necessary at all to use such in a job description.

9. Using slang or legal words:

Just use common wording to communicate with others and don’t do anything extraordinarily.

10. Not updating the job description:

The same job may require different duties and responsibilities in different times, so, you cannot use the same job description for 2 different times.

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